Russell MasonLucas MeadowcroftTony BarnesAnna McCormackAlex CumberlandBen Amos

 Spaces strictly limited: Booking is essential (see below).

Russell MasonLucas MeadowcroftTony BarnesAnna McCormackAlex CumberlandBen Amos

 Spaces strictly limited: Booking is essential (see below).

Masterclass Details & Registration

CLICK! N'GO Masterclass: How to enhance community service delivery through digital transformation

The CLICK! N'GO Masterclass is a specialist event at CLICK! 2017 for community service organisations and not-for-profits, brought to you in partnership with QCOSS.

We've assembled a team of digital experts who'll provide ideas and strategies to support service delivery and client engagements in a digital world - all pitched at the not-for-profit sector. 

It provides an easy way to get access to the latest information and future-proof your organisation.

Guest speakers:


9.00am - 12.30pm
Friday 1 September
Room P7, Plaza Level (Grey Street side)
Brisbane Convention & Exhibition Centre

Spaces are strictly limited.


Cost is $44 incl GST per person.

 
PLEASE NOTE: You'll need to  register to attend CLICK! as well as registering for the Masterclass.  

Masterclass Program

9.00am  | Doors open and check-in


9.15am  | Open & Welcome

Facilitated by Shane Fracchia, Chair RDA Brisbane


9.20am  |  Welcome and opening remarks

Julie Couper, Senior Manager Organisational Services, QCOSS


9.25am  | Digital Transformation: Case study of a service provider

Russell Mason, CEO of Suncare

  • Suncare is a Sunshine Coast-based company that provides services and care from Brisbane to Rockhampton. It employs 320 staff, equivalent to 170 full-time employees, and has long been respected for the work it does. But until 2015 it had been doing things a certain way for a long time and was, in many ways, going through the motions. Along came new CEO Russell Mason, who is transitioning the organisation from “analogue” to “digital” with positive results for the organisation and its service delivery.

Includes 5 minutes for questions.


 10.05am | Cloud Platforms: Business process transformation using cloud platforms

Lucas Meadowcroft, CROFTi

  • Discover a radically strategic & functional process that aims to align people, process and technology.

Includes 5 minutes for questions.


10.30am Cyber Security: What you can do to combat cyber-attacks on your organisation

Tony Barnes, CEO and Managing Partner of Cyber Research ANZ

  • Practical strategies for organisations to improve their cyber security posture as they undergo digital transformation, and reduce the likelihood of becoming cyber-attack victims.

Includes 5 minutes for questions.


10.55amSocial Media: Building healthy relationships online

Anna McCormack, Beacon Social Media

  • Focus on breaking down the social barriers to bring more connection and genuine interaction with your clients online - does away with current social media trends for business, bringing people and relationships back into the spotlight.

Includes 5 minutes for questions.


11.20am | CRM & Marketing: CRM/on-line marketing for NGOs

Alex Cumberland, Synergy8

  • Get an insight into the latest tools and workflows for growing an audience online and better managing relationships with your existing contacts. Reduce the friction between turning strangers into loyal advocates.

Includes 5 minutes for questions.


11.45am | Video: Tell your story

Ben Amos, Innovate Media

  • How to discover your brand's story, how to tell it through video, the brain science behind storytelling, importance of consistent brand story and how to integrate storytelling video content into your existing digital marketing strategy.

12.05pm  | Panel with all the presenters - Q&A and discussion


12.30pm | Close