Meeting customer expectations in the digital age - anything, anywhere, anytime
For any knowledge level
SYNOPSIS | Mobile is an exciting cost management tool because it: a) overcomes the barriers of ‘out of sight, out of mind’, and b) produces timely and accurate data where it is needed, when it is needed. Mobile is equally a death wish for those who fail to transform to deliver digital customer benefit.
John Cleary FAICD, FCICMN is a consultant, trainer and facilitator focused on developing business acumen, performance improvement and return on investment (ROI).
Any fool can reduce cost and many have! John adopts a revenue focus to cost management. Since 1993 John has worked with clients in Australia, New Zealand, South East Asia and Africa using proven business improvement tools and techniques to document the business model, unfreeze thinking, apply business intelligence, embrace digital transformation and leverage ROI.